At our brand, we strive to deliver the best quality products. Please read our exchange policy carefully before placing an order.

 

1. No Refund Policy We do not offer refunds on any orders. Products can only be exchanged for a different size, subject to availability.

 

2. Exchange Eligibility You can request an exchange only if:

 

The size does not fit.

 

The product is unused and in original condition.

 

All original tags are intact and not torn.

 

The product is returned with original packaging.

 

3. Mandatory Unboxing Video To request an exchange, customers must record a complete unboxing video from the start, clearly showing the sealed package being opened. This video is required as proof in case of any issue with the product.

 

4. Exchange Request Timeline Customers must raise an exchange request within 48 hours of receiving the product.

 

5. Exchange Approval Once the returned product passes our quality check, we will ship the replacement size.

 

6. Non-Exchangeable Conditions: Exchange will not be accepted if:

 

Tags are removed or torn.

 

The product shows signs of use, washing, or damage.

 

No unboxing video is provided.

 

7. Shipping Charges Customers may be required to bear the shipping charges for exchanges.

 

For exchange requests, please contact us at Businessthreadandessence@gmail.com.